Frequently Asked Questions

Whether you are curious about our products, services, or policies, you’ll find helpful insights to address your queries. If you can’t find what you’re looking for, don’t hesitate to reach out to our friendly support team, who will be more than happy to assist you.

How do I get in touch with Evention support?

Evention Support is available via phone or email 7 days a week from 8:30 a.m. to 5:30 p.m. Central Time. Our email address is You can reach the support team over the phone at 773-733-4256 Option 1.

I need a Certificate of Insurance from Evention. Who can provide that to me?

Please email for a copy of our COI.

I called Evention Support, and nobody answered. How do I get a hold of someone?

Please leave a voicemail and one of our Client Success Representatives will respond to you as soon as they possibly can.

What PMS or POS does Evention work with?

We are universal integrators and agnostic in our approach. We work with all types of systems.

Do you do your own implementation and training?

Yes, we have an internal team here to assist you in getting started and in ensuring your success.

With Total Recon, do I need to purchase the entire suite?

No, with Total Recon you purchase whatever modules fit your need, therefore creating a customized solution for you.

Is Evention SOX and SOC compliant?

Yes, Evention maintains and follows all SOX and SOC best practices.

How do I schedule a demonstration of a product?

On our site, there is a ‘schedule a demo’ section on our navigation bar. Put in your information and one of our representatives will be in contact very soon.

How can I make a whistleblower report?

Are you aware of an activity that you consider to be illegal, dishonest, unethical or otherwise improper? Evention has a Whistleblower platform, FaceUp, that allows you to report this concern. You can file a report here: Report | FaceUp through the “My organization” option. Code: Evention.

Can’t find what you are looking for and still have a question for us?