Evention Customer Success Stories
With Evention, leading hospitality companies are better able to quickly and accurately calculate their employees' wages resulting in a more effective process and increasing their employees' satisfaction.
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Hyatt Regency ChicagoThe Hyatt Regency's complex union contract, cumbersome gratuity distributions, and time-consuming data entry process led to the creation of Evention. Since Evention has been implemented, the banquet payroll process that was taking up to 40 hours a week has been reduced to less than an afternoon. |
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Westin Boston WaterfrontThe Westin Boston Waterfront recently moved from a simple gratuity distribution process to a more complex labor contract that requires distributions per event. To handle this change, the Waterfront implemented Evention and now has the flexibility to add rules for its banquet servers, captains, bartenders, and other employee types that are migrating to new gratuity compensation distributions methods. |
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Grand Hyatt San FranciscoThe San Francisco labor contracts for banquet payroll are extremely complex with issues ranging from guaranteed minimum gratuities to fixed fee tips for specific events and employee types. Shift pay drives wage calculations while employees working extra covers also receive additional compensation. |
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Ocean Reef ClubAs a premier resort, service charges are applied throughout the property. Numerous outlets have to manually calculate the gratuity distribution with various rules and special exceptions, and then provide the results to payroll for processing. Evention is utilized to streamline this cumbersome process in the banquet department as well as Room Service, Housekeeping and 14 restaurants and bars. By managing all of the various outlets with one system, Ocean Reef no longer has to handle multiple spreadsheets, but can easily see employee and event data across several departments.
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Westin Times Square New YorkThe New York area contains some of the most complex gratuity distributions for the hospitality industry in the United States. Covers served, shares worked, and employee types are all used to determine the percentage each employee receives or contributes to a pool of gratuities. Evention is being setup to automate this process which currently relies heavily on manual calculations to determine the distributions. |
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McCormick Place Convention CenterWith 2.6 million square feet of meeting and exhibit space, McCormick Place is the largest convention center in the United States, and this size is reflected in the complexity of the rules governing the distribution of the gratuities, shift pay wages and scheduling. Evention is able to import from McCormick Place's custom Sales software before the events occur to schedule the employees and generate function sheets and work cards for the Captains and Servers. With this detail in place, after the events are competed, Evention is able to re-import revenue data to get the final check amounts and handle any net changes and overtime for the employees, significantly reducing the overall time spent managing the gratuity distribution process. |
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Hyatt Regency Grand CypressIn Florida, gratuities are generally distributed based on the hours an employee works over a pool period. Complexities such as managing adjustments, weighting hours by employee type, and distribution of multiple service charges to servers, housemen, captains, supervisors, and convention center personnel create a challenging payroll process. |
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W Chicago LakeShoreThe W Chicago Lakeshore's banquet payroll includes the full spectrum of gratuity distribution complexities including shift pay based wages, gratuity distributions by meal period, and guaranteed minimum gratuities for specific employee types. Evention has been setup to automate these rules with consistency for every pay period. Event gratuity information is imported from DelphiTM on a daily basis, and the payroll data is exported to SAPTM at the end of the pay period. Payroll, accounting, and banquets have instant visibility to event payroll through Evention reports. |
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Westin Harbour Castle, TorontoThe Westin Harbour Castle is a Four Diamond hotel that experiences its share of events that benefit from automating their gratuities. With 75,000 square feet of meeting space and 977 rooms, this Toronto hotel has been able to implement Evention to relieve some of the stress in multiple areas in the hotel. |
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Boston Park PlazaWith the reputation that Boston Park Plaza has with its personal service, it is no wonder that they must spend as much time as possible accomidating their customers, and as little time as possible worrying about their gratuity distribution details. With Evention automating these distribution processes, Boston Park Plaza has been able to maintain its focus on what it prides itself in: serving its customers and upholding its traditional elegance. |
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Hyatt Regency McCormick PlaceThe Hyatt Regency McCormick Place, located in the heart of downtown Chicago, is a convention hotel that has greatly benefited from the availability and eagerness to help of the Evention support team. They have implemented a number of Evention services and have been able to develop a relationship with the staff behind the software. |
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Hyatt Regency RestonWhen you have specific gratuity and wage rates on top of fixed and flat fees, tracking these details can be time consuming. The Reston Hyatt Regency has entrusted Evention with the task of executing their specific payment details as well as taking the role of tracking this specific payroll structure. |
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Grand Hyatt SeattleWith multiple restaraunts and catering for it's 25,000 square feet of meeting space, the Grand Hyatt Seattle has made buying duebacks and maintaining drops efficient and organized. Messy envelopes are replaced with automated drops and are easily verified electronically. |
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Andaz West HollywoodAndaz in West Hollywood is "dedicated to bringing the latest in style, service and high-touch innovation." They maintain this pledge in their processes behind the scenes using the latest innovation in hospitality management. |
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W New York - Times SquareThe W New York is a hotel that likes to be bold and in control. With Evention, support is present, but the level of control can be in the manager's hands. At the W New York, managers who like to have easily accessible data, generate individual reports for employees, and have the ability to decide when all this needs to take place, have their expectations met. |
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InterContinental New York Times SquareWhen switching to union work, you have to make sure wages and rates are in order. The InterContinental New York implemented Evention and after adapting to union wages, Evention made sure that the retroactive shift pays were in order and that everyone had clarity in the shift of the distribution procedure. |
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MGM Grand Hotel & CasinoThe very large MGM Grand Hotel and Casino has a meeting space of about 980,000 square feet, so making sure its gratuity management is in order is essential. Evention has not only been implemented to make the system efficient in this realm, but has taken on gratuities in areas such as Limosine gratuities and various outlets. |
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Omni Shoreham HotelThe historic Omni Shoreham Hotel in Washington D.C. has been part of a number of historical occassions. We are able to ensure that when that history turns to the history of claim adjustments, records are in order to comply with union contracts and any adjustments are clearly noted and easily accessible.
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Pheasant Run Resort St. CharlesThe St. Charles Pheasant Run Resort has a wonderful variety of outdoor and indoor amenities such as their award-winning golf course and their multiple restaurants and lounges. This resort has over 100,000 square feet of meeting space that Evention has been priveledged to partner with to automate their hospitality management. |
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Sheraton NY Hotel & TowersBefore Evention, the Sheraton New York Hotel and Towers was running into a number of issues in their gratuity management. They could not generate the types of reports they needed, only one user could access the management software at a time and limited space meant they could occassionally not make their adjustments. With Evention, these problems have been minimized and the hospitality management has become much more manageable. |
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St. Regis Hotel & Residences San FranciscoThe St. Regis Hotel and Residences in San Francisco that boasts an unrivaled level of excellence, uses a point system to gauge its gratuity distribution. With this kind of customization, the St. Regis has implemented Evention to work with them to provide the best options of management possible. |
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Westin Diplomat Resort & SpaAt the Westin Diplomat Resort, Evention has been called upon to make sure the sunlight and positive energy surrounding the hotel carries over bringing that positivity inside to its gratuity management. From customization to standardization, Evention has contoured the gratuity management system to fit the needs of the Diplomat.
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Hyatt Regency AtlantaThey Hyatt Regency Atlanta knows complexities when it comes to it gratuity distribution processes. This 180,000 square feet facility may not have a strong union presence, but attention to detail is just as crucial at this sizeable property. Evention has streamlined these complex processes making this Hyatt's hospitality management effecient and manageable. |
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Sheraton Centre TorontoWorking with the Sheraton Centre Toronto Hotel has been a wonderful experience defined by enthusiasm and cooperation. Evention works to make sure every last detail regarding every type of server and every gratuity rate are in place and never overlooked. |
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Grand Hyatt Kauai Resort and SpaThe Grand Hyatt Kauai Resort and Spa in Hawaii exudes beauty and personal service. The partnership between this magnificent resort is one that offers the same personalized touch that the Resort offers to its customers. Evention has provided clarity and ease to this Island resort. |
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Hyatt Regency Crystal City at Reagan National AirportLocated in the nation's capital, the Crystal City Hyatt Regency at the Reagan National Airport has 60,800 square feet of meeting space and 3 restaurants. Even the complexities of banquet gratuities in the D.C. area have been organized and automated by Evention. |
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Sheraton BostonThe beautiful city of Boston has a very complex gratuity distribution process. In a property that has over 200,000 square feet of meeting space like the Boston Sheraton, it is crucial that an efficient, accurate, and easy to manage system is in place. Evention has completely automated this process at the Sheraton, making hospitality management less time consuming and frustrating. |
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| To learn more about how Evention has handled complex gratuity distributions and wage calculations throughout North America, click here. | |
